Frequently Asked Questions
Everything you need to know about Debt Snowballer
Getting Started
How do I get started?
Download Debt Snowballer from the App Store, add your debts, and start tracking. The app walks you through everything - it only takes a few minutes to set up. No account needed, no complicated setup.
What's the snowball method?
The snowball method is a proven debt payoff strategy: you pay minimums on all debts, then throw every extra dollar at your smallest debt first. When it's gone, you "snowball" that payment to the next one. Small wins build momentum and keep you motivated. Learn more about how it works.
Do I need to create an account?
Nope! Debt Snowballer works entirely on your device with no account required. Your financial data stays private - we never see it, and you never have to remember another password.
Pricing & Plans
Is the app really free?
Yes! You can use Debt Snowballer completely free with up to 3 debts. That's enough for most people to get started and see real progress. If you need more, Pro unlocks unlimited debts and extra features.
What's included in Pro?
Pro includes unlimited debts, the full gamification system with XP, levels, badges, and quests, plus priority support. See the full comparison.
Can I cancel anytime?
Absolutely. No commitment, no contracts. Cancel through the App Store whenever you want, and you'll keep access until the end of your billing period. Your data always stays yours.
Privacy & Data
Is my financial data safe?
Your data never leaves your device. We don't have servers storing your information, we don't require an account, and we can't access your financial details. It's the most private way to track your debt payoff.
Do you sell my data?
Never. We can't sell what we don't have. Your financial information exists only on your device - we literally cannot see it. Privacy isn't just a feature, it's how we built the app.
What happens if I delete the app?
If you delete the app, your data goes with it (since it's stored locally). If you have iCloud backup enabled, you can restore from backup. We recommend exporting your data before deleting if you might want it later.
Using the App
How does the XP system work?
You earn XP (experience points) for positive financial actions - logging payments, staying on budget, completing quests. As you earn XP, you level up and unlock badges and rewards. It turns debt payoff into a game where every action moves you forward.
What are quests?
Quests are daily and weekly challenges that give you bonus XP. Things like "Log a payment today" or "Stay under budget this week." They're designed to build healthy habits while making the journey more engaging.
Can I use it on multiple devices?
Yes! Debt Snowballer is available for iPhone and Mac. If you enable iCloud sync, your data automatically syncs across all your Apple devices so you can track from wherever you are.
Support
How do I get help?
We're here for you! Email us at support@debtsnowballer.app and we'll get back to you as quickly as we can.
I found a bug. How do I report it?
Please let us know! Email support@debtsnowballer.app with details about what happened. Screenshots help a lot. We appreciate you taking the time - it helps us make the app better for everyone.
Still have questions?
We're happy to help. Reach out and we'll get back to you as soon as we can.
Email Support